RETURNS & RIGHT OF WITHDRAWAL

Right of Withdrawal

In accordance with EU consumer law, customers have the right to withdraw from their purchase within 14 days of receiving the order, without providing any reason.

To exercise the right of withdrawal, the customer must notify us by email at:
📧 lililipsbrand@gmail.com

The request must include the order number and the email used for the purchase.

Once the withdrawal request is approved, the customer will receive instructions on how to return the product.

Return Conditions

– Products must be unused, unopened and in their original packaging.
– Returns must be requested within 14 days of delivery.
– Products that have been opened or used for hygiene reasons cannot be returned.

Return Process

1. Contact us at lililipsbrand@gmail.com within 14 days of receiving your order.
2. Indicate your order number and reason for return.
3. We will provide return instructions and the return address.

Return Address

The return address will be provided by email once the return request has been approved.

Return Costs

– The customer is responsible for return shipping costs, unless the return is due to a defective or incorrect product.
– Original shipping costs are non-refundable.

Refunds

Once the returned product is received and inspected, the refund will be processed within 14 days.
Refunds are issued using the same payment method used for the original purchase.

Contact

For any questions regarding returns or withdrawals, please contact:
📧 lililipsbrand@gmail.com